SHIPPING POLICY
Last Updated: September 16, 2025
Thank you for shopping with NO/BO! We're committed to getting your order to you quickly and safely. Please review our shipping policy below.
Processing Time
- All orders are processed and shipped within 3 working days of placement
- Orders placed on weekends or holidays will be processed on the next business day
- You will receive a tracking number via email once your order ships
Shipping Locations
- Some remote locations may have restrictions or longer delivery times
- If we cannot ship to your location, we will contact you within 24 hours
Shipping Costs
-
Free shipping on all orders over $44 USD
- Orders under $44 will have shipping calculated at checkout based on destination
- Shipping costs are displayed before you complete your purchase
Delivery Times
-
Standard shipping: 7-10 business days maximum
- Delivery times may vary based on your location and local customs processing
- Rural or remote areas may require additional delivery time
Tracking Your Order
- All orders include tracking information
- You will receive an email with your tracking number within 72 hours of order placement
- Track your package using the carrier's website or tracking portal
International Shipping
- International orders may be subject to customs duties, taxes, or fees
- These charges are the responsibility of the customer
- Customs processing may add 1-3 additional days to delivery time
- NO/BO is not responsible for packages held by customs
Shipping Carriers We work with reliable international shipping partners to ensure safe delivery of your order.
Lost or Damaged Packages
- If your package is lost or damaged during shipping, please contact us immediately at info@trynobo.com
- We will work with the shipping carrier to resolve the issue
- Replacement orders may be sent at our discretion
Incorrect Shipping Address
- Please ensure your shipping address is correct before completing your order
- We are not responsible for packages sent to incorrect addresses provided by the customer
- Address changes must be requested within 2 hours of order placement
Order Modifications
- Changes to shipping address or order details must be requested within 2 hours of placement
- Once an order has entered our fulfillment process, modifications may not be possible
- Contact us immediately at info@trynobo.com for any changes
Delivery Issues If you experience any issues with delivery, please contact us at info@trynobo.com with:
- Your order number
- Tracking information
- Description of the issue
We will work to resolve any shipping problems quickly and professionally.
Contact Information
Customer support: 24/7
E-Mail: info@trynobo.com
Address: **8 The Green, Ste A, Dover, DE 19901
Note: This shipping policy may be updated from time to time. Please check this page for the most current information.
