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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
You must contact us first before sending any items back.
Email us at support@trynobo.com to request return authorization and receive detailed return instructions. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.
Once you receive return authorization, send your item to:
Name:Wu Xi
Address：Building 4, 4th floor,58 Baiye road
City:Dongguan
Province:Guangdong
Postal Code :523000
Phone:+86 19329021556
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must remain unopened and unused, with the original seal intact, and in its original packaging. You'll also need the receipt or proof of purchase.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Customer support: 24/7
E-Mail:
support@trynobo.com
Phone:
Address:
8 The Green, Ste A, Dover, DE 19901 (Not the return adress)
